Faqs

General FAQs

We cannot deliver sales tools to your location. Samples can sometimes be mailed directly to you by our ADV. department when available and requested through DESIGN SERVICES SKS LLC.

Yes. Fabric cuts for Sam Moore and Bradington Young, leather cuts for Bradington-Young and finish samples for many of the Hooker Furniture products may be available on a charge basis when requested through DESIGN SERVICES SKS LLC.

Yes, but freight charges may change. All orders are entered to "Ship Complete" by brand. Nothing will ship until all product is available.

Yes. Once an order has been paid and entered into the manufacturer's system, you would need to amend the original purchase order to specify the change requested. That will change the freight amount as well as release the product that has been allocated to the original order. All manufacturers reserve product on a first come first serve basis. Product that was previously allocated to your original order may no longer be in stock and available for your amended order.

Yes with qualifications. All product is ordered and shipped under the Design Services SKS account with the contracted carrier. Any issues that occur in the shipping process must be resolved by Design Services SKS. There is a specific agreement with the carrier to resolve issues satisfactorily when needed. For this reason, we will only assign your selected carrier if you establish that request before order entry with a written instruction and transaction number for file.

No. As a matter of policy, Design Services SKS will not provide retail product placement information to anyone engaged in resale to the end user. Price shopping will not be encouraged or facilitated.

 

No. ETAs are estimated times of arrival and cannot be guaranteed, there are many factors that can influence delivery timing. Furthermore, freight lead times are typically quoted 10-14 business days.

No. You are subject to the same policies from the manufacturer as an authorized dealer would be. The manufacturer's policy reads as follows: " We expect our dealers to handle ordinary deluxing of our furniture as a service to their customers. Ordinary deluxing includes dusting off the unit, touching up minor scratches, leveling to align doors and drawers, and other minor steps necessary to make the furniture satisfactory for use in the home."

That is considered freight damage and must be noted on the freight company paperwork at the time of delivery. Your receiver is responsible for filing and following up on any freight claims. Freight carriers will require images of the packaging with the product still in the box, a full shot of the product, and as many close-ups of the damage as possible. All claims must be received within 14 days from the delivery date or they will be denied. If your claim is approved, the freight company will order the product and a replacement will be sent to you.  Keep in mind that each freight company has different timing in regards to their claims, some could take up to 45 days to be resolved. It is essential for you to establish these receiving rules with your receiver before product is shipped to avoid freight claim denial by the freight company. Using the Design Services SKS assigned carrier on all shipments aids in the smooth management of freight claims when they occur.

This is considered concealed freight damage. The freight company allows 12 days from the time of receiving to file this type of claim. Your receiver is responsible to provide the freight carrier with digital images of the original box showing no damage to the outside and digital images of the damaged item, still in the box. The decision to repair or replace the product will be determined by the freight carrier. If you do not provide the digital images within the 12 day window, no credit or replacement will be authorized.

Only if you assign a home delivery service to pick up at time of order entry. We use LTL trucking and they will not deliver to a residential address. All freight must go to a commercial address that is open Monday through Friday during normal business hours and is capable of receiving a 53' trailer. Any insured home delivery service you choose, that will pick up finished product at any of our warehouse facilities, is acceptable. We ship FOB from our warehouse therefore we do not have any product or freight cost responsibility when a home delivery service picks up on your behalf. All home delivery service information must be included on your original when submitted including complete name, address and phone number.

Hooker Furniture FAQs

In stock product usually ships within 7-10 business days. You must allow 10-14 days of transit time for it to arrive. Certain times of the year this lead time will be longer due to seasonal demands on the trucking industry.

Product availability is determined at the time the order is entered into the manufacturer's system. Your order is not submitted to the manufacturer until Design Services SKS receives full payment. Please alert Design Services SKS LLC to any critical date issues at time of order entry.

Design Services SKS provides some samples of upholstered materials...not all. All available samples arrive in about one week from sales aid fulfillment center.

Bradington Young FAQs

The price is established by the highest grade leather that is used. You will also need to print the item from the Bradington-Young Website and draw lines to each section showing the material to be placed in those areas. This must be submitted with the order.

The normal production time is approximately 8-10 weeks if the frame and leather/fabric are in stock at the time of order. If you are placing a COM or COL order, the 6-8 week lead time begins when all of the material needed to produce the item have been received by Bradington-Young. You must allow an additional 10-14 days of transit time for it to arrive. At certain times of the year, this lead time will be longer due to seasonal demands on the trucking industry.

Bradington-Young product is bench made. That means each piece is hand-made...not an assembly-line product. Product sizes can vary because they are not made by machines.

Only on certain styles is this doable. Please check the price list to see if this is an option.

Sometimes. Bradington-Young must approve this prior to ordering. There is a $75 upcharge to make this change if it is approved.

Sam Moore FAQs

The procedure for this is to print the product image from the Sam Moore website and draw lines out from the sections of the item and list the fabric pattern/color that you would like on that area. Then, the drawing must be emailed to tms@comcast.net. This is forwarded to Sam Moore for a quote. Allow 5 business days for a response.

The normal production time is approximately 8-10 weeks if the frame and leather/fabric are in stock at the time of order. If you are placing a COM or COL order, the 8-10 week lead time begins when all of the material needed to produce the item have been received by Sam Moore. You must allow an additional 10-14 days of transit time for it to arrive. Certain times of the year this lead time will be longer due to seasonal demands on the trucking industry.

Sometimes. Sam Moore lists all the available sized nail trim and color in the price list. There are no options except those listed in their price list.