Design Services SKS provides digital versions of catalogs for our designers. Hard copy catalogs may be available for purchase.
Yes. Fabric cuts for Sam Moore and Bradington Young, leather cuts for Bradington-Young and finish samples for many of the Hooker Furniture products may be available on a charge basis when requested through DESIGN SERVICES SKS LLC.
4. The availability of one of the items on my purchase order has been delayed. Can you ship the items that are in stock now?
Yes, but freight charges may change. All orders are entered to "Ship Complete" by brand. Nothing will ship until all product is available.
Yes. Once an order has been paid and entered into the manufacturer's system, you would need to amend the original purchase order to specify the change requested. That will change the freight amount as well as release the product that has been allocated to the original order. All manufacturers reserve product on a first come first serve basis. Product that was previously allocated to your original order may no longer be in stock and available for your amended order.
Yes with qualifications. All product is ordered and shipped under the Design Services SKS account with the contracted carrier. Any issues that occur in the shipping process must be resolved by Design Services SKS. There is a specific agreement with the carrier to resolve issues satisfactorily when needed. For this reason, we will only assign your selected carrier if you establish that request before order entry with a written instruction and transaction number for file.
7. I have a client that is interested in a specific product. Can you tell me where my client can go to view or sit in this item?
No. As a matter of policy, Design Services SKS will not provide retail product placement information to anyone engaged in resale to the end user. Price shopping will not be encouraged or facilitated.
8. I have an install for a client in two weeks. Can you guarantee me that the order will arrive on time?
No. ETAs are estimated times of arrival and cannot be guaranteed, there are many factors that can influence delivery timing. Furthermore, freight lead times are typically quoted 10-14 business days.
9. I delivered the product that I ordered to my customer in the original manufacturer packaging and there were some scuffs and scrapes on the furniture. Can I get a credit to send a repair person to my clients house to do the repairs?
No. You are subject to the same policies from the manufacturer as an authorized dealer would be. The manufacturer's policy reads as follows: " We expect our dealers to handle ordinary deluxing of our furniture as a service to their customers. Ordinary deluxing includes dusting off the unit, touching up minor scratches, leveling to align doors and drawers, and other minor steps necessary to make the furniture satisfactory for use in the home."
That is considered freight damage and must be noted on the freight company paperwork at the time of delivery. Your receiver is responsible for filing and following up on any freight claims. Freight carriers will require images of the packaging with the product still in the box, a full shot of the product, and as many close-ups of the damage as possible. All claims must be received within 14 days from the delivery date or they will be denied. If your claim is approved, the freight company will order the product and a replacement will be sent to you. Keep in mind that each freight company has different timing in regards to their claims, some could take up to 45 days to be resolved. It is essential for you to establish these receiving rules with your receiver before product is shipped to avoid freight claim denial by the freight company. Using the Design Services SKS assigned carrier on all shipments aids in the smooth management of freight claims when they occur.
11. I received product some time ago and when the box was opened, the item was damaged inside the box. Can I get a new item?
This is considered concealed freight damage. The freight company allows 12 days from the time of receiving to file this type of claim. Your receiver is responsible to provide the freight carrier with digital images of the original box showing no damage to the outside and digital images of the damaged item, still in the box. The decision to repair or replace the product will be determined by the freight carrier. If you do not provide the digital images within the 12 day window, no credit or replacement will be authorized.
Only if you assign a home delivery service to pick up at time of order entry. We use LTL trucking and they will not deliver to a residential address. All freight must go to a commercial address that is open Monday through Friday during normal business hours and is capable of receiving a 53' trailer. Any insured home delivery service you choose, that will pick up finished product at any of our warehouse facilities, is acceptable. We ship FOB from our warehouse therefore we do not have any product or freight cost responsibility when a home delivery service picks up on your behalf. All home delivery service information must be included on your original when submitted including complete name, address and phone number.
Hooker Furniture FAQs
1. I ordered product on separate POs to receive in-stock product quicker. Now the remaining items that I have on order have been discontinued by Hooker Furniture and are no longer available. Can I return the product I have already received back to Design Services SKS or Hooker Furniture?
No. The recommended method of ordering and shipping products is to have all items, intended for the same placement, "Ship Complete". If you split POs to receive products as available, you risk this happening. There are no returns or refunds on a product that has already shipped.
In stock product usually ships within 7-10 business days. You must allow 10-14 days of transit time for it to arrive. Certain times of the year this lead time will be longer due to seasonal demands on the trucking industry.
3. When I sent my order to you, the product was all in stock according to Elink. Now, there are items that are no longer in inventory. Why has this happened?
Product availability is determined at the time the order is entered into the manufacturer's system. Your order is not submitted to the manufacturer until Design Services SKS receives full payment. Please alert Design Services SKS LLC to any critical date issues at time of order entry.
Design Services SKS provides some samples of upholstered materials...not all. All available samples arrive in about one week from sales aid fulfillment center.
Bradington Young FAQs
Yes. The pricing for COM and the yardage requirements are listed in the Bradington-Young's price list. Yardage requirement assumes a railroaded, no repeat fabric. Always submit complete fabric data for a patterned fabric to get COM requirement from the factory. You will also need to complete the COM/COC forms and return them to Design Services SKS, LLC before the order can be submitted.
2. I would like to order an item with a combination of leather and fabric. How do I calculate the price?
The price is established by the highest grade leather that is used. You will also need to print the item from the Bradington-Young Website and draw lines to each section showing the material to be placed in those areas. This must be submitted with the order.
The normal production time is approximately 8-10 weeks if the frame and leather/fabric are in stock at the time of order. If you are placing a COM or COL order, the 6-8 week lead time begins when all of the material needed to produce the item have been received by Bradington-Young. You must allow an additional 10-14 days of transit time for it to arrive. At certain times of the year, this lead time will be longer due to seasonal demands on the trucking industry.
4. I ordered two chairs from Bradington Young and one is slightly taller than the other. Can I get a matching set of chairs?
Bradington-Young product is bench made. That means each piece is hand-made...not an assembly-line product. Product sizes can vary because they are not made by machines.
Only on certain styles is this doable. Please check the price list to see if this is an option.
Sometimes. Bradington-Young must approve this prior to ordering. There is a $75 upcharge to make this change if it is approved.
Sam Moore FAQs
Yes. The pricing for COM (Grade C) and the yardage requirements are listed in the Sam Moore price list. Yardage requirement listed assumes a railroaded, no repeat cover. Always provide specific pattern data for all patterned COM to verify yardage requirement from the factory. You will also need to complete the COM forms and return to Design Services SKS, LLC before the order can be submitted.
2. My customer wants a custom fabric application that is not listed in the price list. Can Sam Moore do this?
The procedure for this is to print the product image from the Sam Moore website and draw lines out from the sections of the item and list the fabric pattern/color that you would like on that area. Then, the drawing must be emailed to firstname.lastname@example.org. This is forwarded to Sam Moore for a quote. Allow 5 business days for a response.
The normal production time is approximately 8-10 weeks if the frame and leather/fabric are in stock at the time of order. If you are placing a COM or COL order, the 8-10 week lead time begins when all of the material needed to produce the item have been received by Sam Moore. You must allow an additional 10-14 days of transit time for it to arrive. Certain times of the year this lead time will be longer due to seasonal demands on the trucking industry.
Sometimes. Sam Moore lists all the available sized nail trim and color in the price list. There are no options except those listed in their price list.